This Refund Policy is applicable to purchases made from Sydney Kitchens & Bathrooms via www.skbsydney.com.au and in store. 

Restocking fee will be applicable in all return circumstances (including cancel and exchange orders). 

We do not Normally give refunds if you simply change your mind or make a wrong decision.

You can choose between a refund, exchange or credit where goods are faulty, wrongly described. Different from sample shown to you or do not do what they are supposed to.

Retain your receipt for proof of purchase.

Refunds will be processed within 14 days.

Deliveries shall be made during normal working hours. It is the responsibility of the Customer to; ensure that an authorised person be available to take delivery of the order and provide assistance to the driver where the weight or bulk of an item is deemed too great for one individual, or the distance carried is excessive.

In the event that no authorise person is available to receive the goods, the goods will be returned to the warehouse and an additional delivery fee will be charged for delivery at an alternative time, unless the customer requests and gives permission for the goods be left on site the driver’s signature and date shall be deemed to be acceptance of the delivery whether by Sydney Kitchens & Bathrooms.  Delivery occurs once the goods leave our premises at which stage goods are at your risk and Sydney Kitchens & Bathrooms is not liable for any loss deterioration or damage in transit.

The date of delivery set is made in good faith, but may be subject to industrial disturbances, delay in transit, damage to goods in transit, shortage of goods and any other cause beyond reasonable control of Sydney Kitchens & Bathrooms. Sydney Kitchens & Bathrooms shall be excused from failure to deliver or complete which is contributed to by any such cause and the time specified for completion of delivery shall be extended and shall not constitute a breach of contract, nor shall it affect any other provisions of the contract.

Deliveries required outside normal working hours or deliveries booked by the Customer or customers’ agent directly are charged to the customer directly by the freight company, and all charges, damages, shortages and delays will be the sole responsibility of the Customer.

Goods Damaged in Transit

If any goods arrive damaged, please contact Sydney Kitchens & Bathrooms by email with 24 hours and mark damaged on the delivery docket. Damaged goods must be returned to Sydney Kitchens & Bathrooms in the condition received by you with all original packaging.